At NuitFolds, we are committed to delivering your orders accurately and efficiently. This Shipping Policy explains how we process, ship, and deliver the products you purchase from our online store, including Tops, Skirts, and Pants & Trousers.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day. During peak seasons or promotional periods, processing times may be slightly longer. Once your order has been processed, you will receive a shipping confirmation email with tracking details.
Shipping Method
NuitFolds offers one shipping method: Standard Shipping. This is the only available shipping option for all orders, regardless of destination or order value.
Shipping Rates
Shipping charges are calculated based on your delivery destination and the total weight of your order. The applicable shipping fee will be displayed at checkout before you complete your purchase. Please note that we do not offer free shipping on any orders. All shipping costs are the responsibility of the customer.
Estimated Delivery Times
Delivery times for Standard Shipping vary by destination:
- Domestic orders: Typically 5–10 business days after dispatch.
- International orders: Typically 10–20 business days after dispatch, depending on the destination country and customs processing.
These estimates are provided for reference only. Actual delivery times may be affected by factors beyond our control, including carrier delays, customs clearance, weather conditions, and public holidays.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to monitor the status of your shipment through the carrier's tracking system. Please allow up to 48 hours for tracking information to become available after dispatch.
Customs, Duties, and Taxes
For international orders, customs duties, taxes, and other import fees may be imposed by the destination country. These charges are the sole responsibility of the recipient and are not included in the product price or shipping fee. NuitFolds is not responsible for any delays caused by customs clearance or for any additional charges incurred. Please contact your local customs office for more information before placing an order.
Incorrect or Incomplete Addresses
Please ensure that your shipping address is accurate and complete at the time of checkout. NuitFolds is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, additional shipping fees may apply for reshipment. If you notice an error in your shipping address after placing an order, please contact us as soon as possible at [email protected]. We will do our best to assist, though changes may not be possible once an order has been dispatched.
Lost or Damaged Shipments
If your order arrives damaged or is lost in transit, please contact us at [email protected] within 7 days of the expected delivery date. We will work with the carrier to investigate the issue and determine the appropriate resolution. Please retain all packaging materials and photographs of any damage to assist with the claim process.
Contact Us
If you have any questions about our Shipping Policy or need assistance with your order, please reach out to us at [email protected]. Our team will respond to your inquiry as promptly as possible.