Refund Policy
At NuitFolds, we are committed to providing you with quality apparel and a smooth shopping experience. This Refund Policy explains how refunds are handled for orders placed on our website. By placing an order with us, you agree to the terms outlined below.
1. Eligibility for a Refund
You may request a refund if:
- Your item arrives damaged, defective, or significantly different from what you ordered.
- You receive the wrong item (incorrect style, size, or color).
- Your order does not arrive within the stated delivery timeframe due to an error on our part.
Refund requests must be submitted within 14 days of receiving your order.
2. Items Not Eligible for a Refund
The following items cannot be refunded:
- Items that have been worn, washed, altered, or damaged after delivery.
- Items without original tags or packaging.
- Items marked as final sale or clearance.
- Items returned after the 14-day window.
3. How to Request a Refund
To start a refund request, please email us at [email protected] with the following details:
- Your order number
- The item(s) you wish to refund
- A brief description of the issue
- Photos of the item and packaging, if the item is damaged or incorrect
Our team will review your request and respond within 3–5 business days.
4. Refund Process
Once your request is approved, we will provide instructions for returning the item where applicable. After we receive and inspect the returned item, we will notify you of the outcome.
Approved refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
5. Shipping Costs
If the refund is due to our error (damaged, defective, or incorrect item), we will cover the return shipping cost. In other approved cases, the original shipping cost is non-refundable, and return shipping may be your responsibility.
6. Exchanges
If you would like to exchange an item for a different size or color, please contact us at [email protected]. Exchanges are subject to product availability.
7. Contact Us
If you have any questions about this Refund Policy or your order, please reach out to us at [email protected]. We are happy to help.