Frequently Asked Questions
Orders & Shopping
How do I place an order?
Simply browse our collection of tops, skirts, pants, and trousers, select your preferred size and color, and add the item to your cart. Once you are ready, proceed to checkout and follow the prompts to complete your purchase. You will receive an order confirmation by email once your order has been successfully placed.
Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us at [email protected] as soon as possible. We will do our best to accommodate your request, though changes may not be possible once an order has been dispatched.
How can I check the status of my order?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. If you have any concerns about your order status, please reach out to us at [email protected].
Do you offer size guidance?
Yes. Each product page includes a detailed size chart to help you find the right fit for tops, skirts, pants, and trousers. We recommend reviewing the measurements carefully before placing your order. If you are between sizes or need further assistance, please contact us at [email protected].
Shipping & Delivery
Where do you ship?
We offer shipping to a wide range of destinations. Available shipping options and estimated delivery times will be displayed at checkout based on your location. If you have questions about shipping to your area, please contact us at [email protected].
How long does delivery take?
Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery windows are provided during the checkout process. Please note that processing times may be extended during peak seasons or promotional periods.
Are there shipping charges?
Shipping costs are calculated based on your delivery address and the shipping method chosen. Any applicable charges will be clearly displayed at checkout before you confirm your order.
Returns & Exchanges
What is your return policy?
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within the specified return window, provided the items are unworn, unwashed, and in their original condition with all tags attached. For full details or to initiate a return, please contact us at [email protected].
How do I request an exchange?
To exchange an item for a different size or color, please contact us at [email protected] with your order number and the details of the item you wish to exchange. Exchanges are subject to product availability.
How long does a refund take to process?
Once your returned item has been received and inspected, we will notify you of the approval status. Approved refunds are typically processed within a reasonable timeframe and will be issued to the original payment method. Processing times may vary depending on your payment provider.
Products & Care
How should I care for my garments?
Care instructions are provided on the label of each item and on the corresponding product page. To maintain the quality and longevity of your tops, skirts, pants, and trousers, we recommend following the specified washing and care guidelines.
Are your product colors accurate on the website?
We make every effort to display product colors as accurately as possible. However, actual colors may vary slightly due to differences in screen settings and lighting. If you have questions about a specific color, please contact us at [email protected].
Contact Us
How can I get in touch with NuitFolds?
For any questions, concerns, or assistance, please email us at [email protected]. Our team will respond to your inquiry as promptly as possible.